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Check Point Harmony
Highest Level of Security for Remote Users
Important certificate update to CloudGuard Controller, CME,
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Advanced Protection for
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Secure Endpoints from
the Sunburst Attack
Important! R80 and R80.10
End Of Support around the corner (May 2021)
Hi,
Is it just me or does submitting URL recategorisation requests seem to be taking longer and longer?
It's not something I do a lot of but I've got one open now at a lengthy 14 days and typically find they take at least 3 days to be acted on, even ones reporting malicious or spam sites. In my opinion these should jump right in as a priority ticket for investigation and ha ve a response time of hours not days!
How do other peoples experiences fare?
Cheers,
Paul.
Recent experience has been odd, we are no longer receiving follow up emails when a URL has finally been re-categorized so we have no idea how long it is taking. Part of the delay definitely comes from the fact that the URL filtering categories are done by a 3rd party - https://www.cyren.com
PhoneBoy
Can you send me the relevant TAC SRs in a PM?
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