Anti-Virus show logs type alert and not prevent traffic

[Support_Team_Bi]

Hi,

I have some problem with TE250x. I see some logs not match threat prevention policy profile. 

Gaia r77.30 hf take 351

Please see log picture.

Thank you.

[Tal_Paz-Fridman]

Hi

Is the Anti-Virus blade license still valid?

Also, please note the R77.30 has reached its EOL so it is advised to upgrade to R80.30:

https://www.checkpoint.com/support-services/support-life-cycle-policy/

Tal

[Support_Team_Bi]

Hi Tal,

License had valid and I have plan to upgrade next week.

[Timothy_Hall]

Please provide a screenshot of your defined Threat Prevention exceptions, as this traffic seems to be have been handled as Detect due to an exception (apparently indicated by "Action Details Exception" in your screenshots).

[Support_Team_Bi]

Hi,

I have review exception rules again but It not match that traffic.