- Products
- Learn
- Local User Groups
- Partners
- More
Check Point Jump-Start Online Training
Now Available on CheckMates for Beginners!
Why do Hackers Love IoT Devices so Much?
Join our TechTalk on Aug 17, at 5PM CET | 11AM EST
Welcome to Maestro Masters!
Talk to Masters, Engage with Masters, Be a Maestro Master!
ZTNA Buyer’s Guide
Zero Trust essentials for your most valuable assets
The SMB Cyber Master
Boost your knowledge on Quantum Spark SMB gateways!
As YOU DESERVE THE BEST SECURITY
Upgrade to our latest GA Jumbo
CheckFlix!
All Videos In One Space
Hello Moderators,
At the moment, i am get below error when installing the policy. The environment is MDS (R80.10) and R75.40 (Secure Platform) gateway.
"internal error occurred during the verification process - Policy verification failed"
I checked the error on support center and it seems sk112824 fits into the error. But following this sk still i am getting same error.
logs:
14/12/18 11:52:09,900 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyInstallationSvcImpl.installPolicy:1224 [qtp-2077893249-11263]: Starting policy installation for domain 'CPMGMT' (id: 1e6043e1-c430-4b7e-9a43-c2d2f4110957) by administrator 'admin', session id: YeNqWedjDPmW0LYFvITcaB5y00w8e_HNLF5pzu7Y_MQ.
Full policy installation request: InstallPolicyRequest{taskId=f25d5be1-aff1-49cd-82ec-eb513303517f, gatewaysFilter=com.checkpoint.management.coresvc.ngm_api.ObjectIdFilter@dddf6ec4, policiesFilter=com.checkpoint.management.coresvc.ngm_api.ObjectIdFilter@2e3e3dad, currentPolicyId=null, policyPacakgeId=743e7512-232b-46fe-bc3d-c3753bc59736, iconPath='null', responseDetailsWindowNavigationPath='cp://PolicyManager/InstallPolicyProgress', responseDetailsWindowNavigationTitle='Install Policy Details', clusterInstallOnAllMembers=true, installOnEachSelectedGw=true, compileOnly=false, fastInstallPolicy=false, checkPolicyMismatch=false, workSession=null, policyChangeReason='null', generatePolicyChangeAuditLog=false, preVerifyCheckType=DONT_CHECK}
14/12/18 11:52:09,902 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyInstallationSvcImpl.verifyInstallPolicyPermission:1789 [qtp-2077893249-11263]: Starting to verify install policy permissions
14/12/18 11:52:09,943 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyUtils.loginIntoPublishedWorkSession:123 [qtp-2077893249-11263]: Logging into worksession '6dece442-85d7-4549-979c-20dd80dfcba9'
14/12/18 11:52:09,967 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyUtils.loginIntoPublishedWorkSession:80 [qtp-2077893249-11263]: Session id after logging in: 'Ti1865HcfBFkZDzqgb3x211l-8e6WtQWt-ch3f_znP8'
14/12/18 11:52:10,046 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyInstallationSvcImpl.preVerifyInternal:1359 [qtp-2077893249-11263]: Starting preVerifyInternal
14/12/18 11:52:10,046 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyInstallationSvcImpl.preVerifyInternal:24 [qtp-2077893249-11263]: preVerifyInternal - PreVerifyCheckType = DONT_CHECK. Skipping pre verify.
14/12/18 11:52:10,629 INFO com.checkpoint.management.dleserver.coresvc.internal.InstallPolicyLegacyDataDumper.doWork:36 [taskExecutor-42]: Starting to dump legacy data. Calling thread: taskExecutor-52 (id: 11507)
14/12/18 11:52:10,725 INFO com.checkpoint.management.dleserver.coresvc.internal.ObjectDumper.AddIpsLayerObjectsToDump:157 [taskExecutor-48]: Dump IPS Layer objects
14/12/18 11:52:10,761 INFO com.checkpoint.management.dleserver.coresvc.internal.ObjectDumper.AddIpsExceptionsRulesToDump:590 [taskExecutor-48]: Dump IPS exception rules
14/12/18 11:52:12,957 INFO com.checkpoint.management.dleserver.coresvc.internal.FwmTableManager.endDump:207 [taskExecutor-33]: Ending dump
14/12/18 11:52:13,664 INFO com.checkpoint.management.dleserver.coresvc.internal.InstallPolicyLegacyDataDumper.doWork:52 [taskExecutor-42]: Ended to dump legacy data
14/12/18 11:52:13,665 INFO com.checkpoint.management.dleserver.coresvc.internal.LegacyPolicyLoader$PolicyLoadTask.doWork:28 [taskExecutor-27]: Starting to loading policy 'R7540' for product 'Access' on 1 gateways. Calling thread: taskExecutor-52 (id: 11507)
14/12/18 11:52:16,391 ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.processExecutionErrors:105 [taskExecutor-27]: Execution for instance 56703e8a-29de-48fc-a386-1bacc92818e8 had failed due to an execution exception
org.apache.commons.exec.ExecuteException: Process exited with an error: 1 (Exit value: 1)
at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:377)
at org.apache.commons.exec.DefaultExecutor.access$200(DefaultExecutor.java:46)
at org.apache.commons.exec.DefaultExecutor$1.run(DefaultExecutor.java:188)
14/12/18 11:52:16,391 ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.processExecutionErrors:159 [taskExecutor-27]: All policy loading commands had failed due to execution exceptions
14/12/18 11:52:16,391 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommands:184 [taskExecutor-27]: Loader executions completed
14/12/18 11:52:16,392 INFO com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.executeLoadCommands:204 [taskExecutor-27]: Command's full output:
------------------------------------------------
WARNING: license for 'filter' expires in less than a week
**##MSG_IDENTIFY##**2&2&Internal error occurred during the verification process&<NULL>&<NULL>&0&<NULL>
**##MSG_IDENTIFY##**2&2&Policy verification failed.&<NULL>&<NULL>&1&<NULL>
**##PERF_MSG_IDENTIFY##** {"duration_data":[{"duration":0.0,"name":"duration_of_legacy_verification"}]}
------------------------------------------------
Policy Installation Debugs:
[FWM 25753 4036295104]@CP-MDS[14 Dec 12:15:56] Failed to read AccessCtrlRulebase_2.C file.
[FWM 25753 4036295104]@CP-MDS[14 Dec 12:15:56] Failed to read file 'am_rulebase' Conversion can not be performed.
[FWM 25753 4036295104]@CP-MDS[14 Dec 12:15:56] Failed to read file 'am_exceptions' Conversion can not be performed.
I followed the solution steps but issue not resolved.
Please guide.
Thanks
I would try a reboot, if the error persists, restore a working backup or call CP TAC.
About CheckMates
Learn Check Point
Advanced Learning
YOU DESERVE THE BEST SECURITY