WatchTower Certificate failure 2023

[Gouvas]

Hello all,

since last week the WatchTower app connected to my SMB gives me a cert error  you get an error about no to trust the site:

"Wrong certificate for the application service"

My app version is 1.52.8

Any ideas ?

Thanks much

Gouvas

[_Val_]

Check you are using the latest app available, per sk171453. If this is the case, and you still have a cert error, please open a TAC request.

[G_W_Albrecht]

Try the new 2.0.0 version - Fingerprint Fix sounds nice...

[Gouvas]

Already tried in another device .

same result 

[G_W_Albrecht]

Sure you tried the new 2.0.0 version ?

[Chris_Atkinson]

Currently appears to be working from my testing.  v2.0.0 (12th Feb, 2023) on Android.

[mccabe]

Doing some testing, and despite 2.0.0 being available in the App Store, the phone downloads 1.58 instead.

[the_rock]

Not sure what phone you have, but when I search app store on my iphone 13, I just do search for Check Point software technologies and Check Point WatchTower comes up and shows version 2.0.0 and works just fine as Chris said.

If you use Android, I cant confirm, as I dont have one to test.

Cheers,

Andy

[mccabe]

Same phone as you, TR. Try downloading it and see if you get 2.0.0?

[the_rock]

Thats what I just said I did lol. Cant help you mate, sorry, it works just fine on my end...its layer 8 problem on your side ; - )

[mccabe]

It is. I'll keep testing.

[the_rock]

Sorry brother, thats the BEST I can do in this case and I guarantee you that version 2.0.0 works, tested it 3 times and no issues. 

Andy

[mccabe]

No probs Andy, just needed to check that the published version number synced with the actual app number downloaded. Its differing here in the UK for some testers.

And yeh, looks like 2.0.0 cures the issue.

cheers for testing-

G

[the_rock]

I have super EASY solution for you...get CP to fly you out to either Australia, Canada or USA, download the app, fly back to UK. Solution provided, please fill out a survey ; - )

[mccabe]

🙂

[the_rock]

hahaha...good one lol

[the_rock]

I have no idea what you guys are doing wrong, sorry. It works for Chris and myself, which proves 100% its good : - )

[_Val_]

The actual downloaded version may depend on your phone OS version. Please make sure your phone is on the latest version and try again. The app 2.0.0 was published two weeks ago, with the main purpose of fingerprint changes. It should be available worldwide to all supported Android and iOS versions, without any issues. 

[mccabe]

Thanks Val. Both of my iPhone 13s (corporate and personal) are on the latest IOS, 16.3.1. Same issue persists; app store says its 2.0.0, but the device downloads 1.52.8 (7).

I'm doing some other testing, its an odd one.

[the_rock]

Shot in the dark here...I did some googling on this and found one article where issue was a setting under settings -> app store -> offload unused apps. You may want to switch that on or off and try.

[mccabe]

Good tip, will try- thx

[the_rock]

I would be shocked if that works, but who knows, haha. I sure hope it does : - )

[mccabe]

Update for all-

issue now resolved.

thanks for everyone's suggestions and interventions!

m

[G_W_Albrecht]

And what did resolve the issue ?

[mccabe · Accepted solution]

A TAC case to resolve the published version.

[_Val_]

Can you please elaborate? What was the reason for getting 1.6 instead of 2.0, as published?

[mccabe]

Hi Val. I'll chase and update.

[the_rock]

So all good now?

[mccabe]

Indeed we are. Thanks rock 😉

[the_rock]

Good job!

Andy