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SdanteMate
Contributor

Voice server reply out of the session

Hi mates, 

We recently integrated our CRM with a voice system (Coperato). 

Out of the office (home network), we can do calls from CRM without issues.

Within the office, we have checkpoint cluster load sharing r81.10, and I track in the logs that voice server, is replying back to the client using new session on high ports instead the session where client's PC generate. 

 

If I expose the client (set static IP on the object) and allow inbound traffic to the public IP, the phone call is working, but obviously I can't do that for all users.

 

Any ideas regarding checkpoint settings that may solve the issue?

 

Thank you.

 

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the_rock
Legend
Legend

Do you have example screenshot of the log generated?

Andy

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