VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

[Thecoder]

Hello Guys

we upgraded gateway from 80.10 to 80.20. And we have some problems.

one of them:

 - we were using voip software to call the colleague on mobile access vpn. but now user hears audio only in one way after upgraded. before everything was working properly.

i attached some logs screen which i saw.

Note: i tried client-to-server and server-to-client but not resolved.

-another of them:

when we activated securexl, Many users are waiting too much to access or can not access.

when we deactivated securexl, everything is ok.

Thanks

[PhoneBoy]

If disabling SecureXL "solves" a problem, then you need to engage the TAC.

[cp]

Thank you for your support. So do you have the idea about voice problem?

[PhoneBoy]

My comment about opening a TAC case applied to both problems, especially if it worked in a prior release.

[Benedikt_Weissl]

You can also disable securexl for a specific IP using sk104468 until TAC solves the problem