The snapshot process hangs

[Hllrdm]

We are in the process of forming a snapshot. In WebUI, we see that the process hangs at 30% and has not moved for many days.
How do we kill the snapshot process? What is the command to stop the snapshot formation?
Rebooting the server didn't help.

[PhoneBoy]

I recommend engaging with the TAC here.

[G_W_Albrecht]

ps auxw should show the process to kill

sk123612: Unable to create a snapshot

sk116679: Snapshot creation on Gaia OS is stuck at 1-2%

sk113089: How to debug Snapshot process when it gets stuck while creating a new image

[Hllrdm]

We still have the snapshot process weighing in at 30%.
We can see that
# ps aux | grep snapshot
admin 17270 0.0 0.0 1812 492 pts/3 R+ 13:39 0:00 grep snapshot
If we type kill - TERM 17270, can that stop the snapshot formation process?

[G_W_Albrecht]

Yo - but you have to do more after this, see sk100403: Gaia OS backup or snapshot fails with "There is already another backup process running"

[G_W_Albrecht]

And, any success ?

[Hllrdm]

Unfortunately killing the process did not help, the PID changes after killing the past.

[G_W_Albrecht]

Contact TAC !