Standby Device logs not sending to Management Server

[Saranya_0305]

Dear Team,

We have a Cluster setup where the Management Server is located in different location.

Issue:Standby firewall logs are not sending to the Management Server.

- When I checked cpstat -f log_serbver mg command in Management Server out put shows Gateway is disconnected.

- As well cpstat -f log_connection fw command output shows no data.

- Not able to find the logs in Smart console.

But I am able to find the logs of Active firewall in Smart conslole and command output shows it is connected.

I am able to ping to MangementServer from Standby device.

From the Management Sever when we run the command "netstat -an | grep 257" not able to find the IP of Standby device.

Attached the netstat output from the both the Gateways.

Can you help me on this how to proceed further.

[the_rock]

If you search kb support site, there is an article on how to troubleshoot it, gives lots of steps to check.

Andy

[the_rock · Accepted solution]

SKs I was referring to.

Andy

https://support.checkpoint.com/results/sk/sk38848

https://support.checkpoint.com/results/sk/sk40090

[Saranya_0305]

Hi,

Thank you so much for heads up!

Now it is working, automatically 😀.

Regards,

Saranya

[the_rock]

Glad it works! Hey, were you able to fix that web UI access issue?

Andy

[Saranya_0305]

Hi,

Thank you for concern. Yeah! Web UI access issue was fixed.

Regards,

Saranya

[the_rock]

Great!