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pizzaprophet
Explorer

SmartConsole 81.0/Quantum 6200 - Operation failed on backup (but the backup was actually successful)

In SmartConsole (R81.10), I have a cluster of two Quantum 6200's (CPAP-SG6200-PLUS-SNBT). I have configured backup to my SCP server. When initiate a backup (Actions > System Backup ...), the task eventually fails with error message "Operation timed out". However, as far as I can tell, the backup has been successful. The files have been uploaded to my SCP server. Where can i find a more detailed log to see why this error is being generated?

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5 Replies
PhoneBoy
Admin
Admin

Did you try looking at: https://support.checkpoint.com/results/sk/sk175665 
This is probably not the root cause, but it should give you some clues where to look.

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Lesley
Leader Leader
Leader

What jumbo take? cpinfo -y all

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Alex-
Leader Leader
Leader

I believe tasks initiated from Smart Console will timeout after 5 minutes even though they continue working in the background.

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pizzaprophet
Explorer

@LesleyR81.10 Jumbo Hotfix Take 150

@Alex-I cant find information about that anywhere

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Alex-
Leader Leader
Leader

There was a discussion a while back.

 

https://community.checkpoint.com/t5/API-CLI-Discussion/SmartConsole-Scripts-Repository-use-cases-and...

 

It appears to be two minutes.

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