SSL VPN is not connecting

[nagaraja_cs]

Hi Team,

We have SSL VPN configured with Endpoint Compliance On Demand(ESOD).

ESOD is configured to check if Anti Virus is installed and have updated signature database.

Users are unable to connect to SSL VPN as Compliance Check(ESOD) fails here saying Anti Virus not installed/updated.

But the customer is using Check Point EDR solution on those users which includes Anti Malware feature and the user is updated with latest signature(Current date).

We have raised a TAC case and the support team informed that Check Point EDR solution is not complete AV solution,it is part of EDR,we need to have any other AV solution to pass this compliance check.

Because of this issue,customer disabled Check Point Anti Malware which is major feature of Check Point EDR solution.

There are two separate Management Servers,one to manage Check Point firewall where ESOD is enabled.One to manage Endpoint Security.

Any help is appreciated here,we are in a business critical situation.

[PhoneBoy]

None of that sounds right.
Please send me the SR number offline.