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Douglas_Zan1
Explorer
‎2020-04-07 01:01 PM

R80.30 Identity Collector connection error

ckp2.JPGckp.JPGHas anyone seen this error before?

When I create the new domain on ID collector and test the communication I got the error "A Security package specific error occurred".

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7 Replies
Vladimir
Champion
Champion
‎2020-04-07 01:39 PM

our user name does not look accurate.

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Douglas_Zan1
Explorer
‎2020-04-07 02:19 PM
In response to Vladimir

The user is correct but is not displayed entirely. 

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PhoneBoy
Admin
Admin
‎2020-04-07 05:54 PM

Which version of IDC? @Royi_Priov 

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Douglas_Zan1
Explorer
‎2020-04-07 05:57 PM
In response to PhoneBoy

The Domain Controller is a Windows 2008 R2 server fully updated

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PhoneBoy
Admin
Admin
‎2020-04-07 08:15 PM
In response to Douglas_Zan1

I am referring to the Identity Collector client itself?
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Douglas_Zan1
Explorer
‎2020-04-08 07:42 AM
In response to PhoneBoy

The Identity Collector agent version is 80.72.0000 , from a R80.30 gateway.

I checked the Windows services and the IDC service is running.

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Norbert_Bohusch
Advisor
‎2020-04-08 12:12 AM

"Service Communication Failure" means that the Windows Service (services.msc) is not running!
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