Hi all,
Recently, I had a client faced an issue whereby one of their FULL HA firewalls suddenly hangs and this issue happened more than 2 times within few months.
The 1st hang is on around 30 May 2023 and the firewall is working fine as usual after reboot. Meanwhile, we do hardware diagnostic via command "diagMain" and found out the diagnostic result show OK. With that, we opened a case with TAC on this and TAC suggested to install the latest recommended Jumbo Hotfix (take 197) as it resolves some memnory related issues. After that, we installed the Jumbo Hotfix take 197 on both FULL HA firewall member successfully on 22 July 2023.
The 2nd hang is on 1/8/2023 and this hang happened on the same firewall when it acts as active firewall and management (since 22 July 2023). The firewall is booted up after a reboot and the diagnostic result (via command diagMain) also show all OK. However, we monitor it more than 30 minutes and aware that its CPU utilization is inconsistent (somehow will reach more than 100% for Java process). Moreover, we tried to move the active management
Hence, I would like seek all of your advice whereby is this hang happened more than 2 times within these few months can become the reason to do RMA?
Thank you.