When did you first notice the issue, were there any changes done before the issue occurred? you can use sk163804 to check cpview history and see when did this first occur.
- If CPview is turned on, please use sk101878 and run # cpview -s export , to export the cpview file.
- Please collect # cpinfo , from the affected GW
Open a TAC ticket with the above information, they will view this and get back to you
Also please make sure the latest JHF is updated
I was not sure of the version of OS to suggest the relevant one