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FW instance crash on R80.40 T91

One of the fw instances crashed here today on a 3600 device running R80.40 T91. Can provide core dump file if someone is keen to investigate...

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8 Replies
Ilya_Yusupov
Employee
Employee

Hi @HristoGrigorov ,

 

I will more than happy to get the core and messages files.

I will contact you later with sftp account where you can upload it.

 

Thanks,

Ilya

Ilya_Yusupov
Employee
Employee

@HristoGrigorov ,

 

I sent you via email the sftp account to upload the files.

Thanks,

Ilya 

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abihsot__
Advisor

What happened there? I have very similar problem with Q3600 R80.40 JHF91. Rebooting the gateway doesn't solve the issue. Gateway can't join the cluster.

Can't use any of the commands due to this error:

CLICMD0201 Couldn't connect to /tmp/xsets: No such file or directory

 

ls -al /tmp/xsets
ls: cannot access /tmp/xsets: No such file or directory

 

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Ilya_Yusupov
Employee
Employee

@abihsot__ ,

 

did you also observed a crash? not sure what you have is same issue as @HristoGrigorov  observed.

 

Thanks,

Ilya 

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abihsot__
Advisor

Maybe not exactly the same issue, but suspicion raised seeing same gateway model and software version. For me it went down yesterday as well. After one of restarts I have following files:

DAService.14259.core.gz created 15 Mar 10:16
cpdiag.8979.core.gz created 15 Mar 01:02

 

time is in CET

 

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Ilya_Yusupov
Employee
Employee

@abihsot__ ,

 

i'm taking this offline with you to get more info.

 

Thanks,

Ilya 

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Ilya_Yusupov
Employee
Employee

@HristoGrigorov ,

 

As i sent you in email this issue was fixed but not yet in JHF, will be in the next JHF.

meanwhile please open TAC case for the port fix as i mention in the email, you can mention my name in the case.

 

Thanks,

Ilya 

Yup, just returned reply to you via email. Again, thanx for the quick handling of my report and providing regular feedback to me. Awesome collaboration!