Connection to Gateway Timed Out - Identity Collector

[Ashish_Shah2]

Hi All,

I have recently deployed Identity Collector on Win2016 server for one of our client and have started adding Gateway's.

Server with Identity Collector can successfully communicate with AD, but i after i added Gateway initially it came back saying successfully connected but then intermittently it keep sending "Gateway Connection Timed Out" error message and added Gateway turns Red symbolising connection has lost. 

Error message refer to sk113021 but cannot search that SK as i believe it might be CP Internal.

Can someone please help or guide me to correct direction on what issue could be. Any help is much appreciated.

Regards,

Ashish

[PhoneBoy]

It's not internal.
The direct link is: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...