Hello
same problem
my ChP 770w is in DMZ behind second FW
I was connecting to ChP via his internal WLAN from iPhoneX (trusted wireless)
first of all during account creation process i used my Infinity email address and I received info that account was added to potral.checkpoint.com with admin status
please explain what is a logic behind this flow?
I removed app from iPhone and next time I used different email address not connected to ChP in any way
After few minutes i got email with code.
so far so good 🙂
Next I was trying to use QR to pair devices and I had error ... no connection to host.
I opened Safari and without problems I was able to open GUI of my ChP from iPhone by internal LAN IP and standard management port
Next I was trying to pair manually, same effect ... no connection to host.
I was trying internal LAN IP and WAN IP of firewall, no luck, no connection to host
and finally I connected phone to WLAN of second Firewall and tested WAN IP of ChP from app
no luck either
Next I checked link from FW GUI in Reach My Device ( status connected ) and I was able to connect from external IP by using cellular data ( disabled WLAN and pasting link to GUI in Safari browser)
(user admin and admin device access is opened from WAN, LAN, WLAN, lasted firmware)
Conclusions:
- reach my device is working fine and GUI of FW can be access from Internet even FW is placed behind NAT
- connection from mobile device app during paring process to internal GUI IP or WAN GUI IP is ending with error
please advice how to pair app with FW and what is going on with Watch Tower account and Infinity Portal
Thank You
BR
#MJ