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Peter_Kenda1
Participant

SMB R80.20.10 no Monitoring tab

Hello CheckMates, 

This days I try to do some reports to our customer which have more SMB devices. Some of them are 14xx series and some 15xx. All the devices are Centrally managed.

On 14xx device I can go to Home > Monitoring > Monitoring. From this page I can see Active devices.14xx.jpg

If I try the same on 15xx devices there no more Home > Monitoring > Monitoring page.15xx.jpg

Looks like that this changes. How can I get the information regarding the Active devices without device count under the Home > Monitoring > Active Device ? If I check this on locally managed devices there is the Monitoring tab.

Best regards, 

 
 
 
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8 Replies
G_W_Albrecht
Legend
Legend

Why use the local WebGUI monitoring page if the units are centrally managed and show in Dashboard/SmartView a.o.?

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Peter_Kenda1
Participant

Hello Albrecht, 

And where can I see the active device in the Dashboard/SmartView ? 

Best regards,

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G_W_Albrecht
Legend
Legend

This should not be - 1550 with R80.20.10 shows Monitoring and Report page in all deployments, including centrally managed. Make sure you use R80.20.10 Build 992001491 for 1500 appliances and consult TAC for resolving this issue !

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PhoneBoy
Admin
Admin

Another way to potentially see the same screen is Logs & Monitoring > Status > Monitoring.
I don't have a centrally managed 1500 handy to confirm it's there.

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Peter_Kenda1
Participant

I have option to upgrade the appliance on the last version R80.20.10 (992001491). But the problem is the same. There not Monitoring tab. I also check the screen Logs & Monitoring > Status. There no Monitoring tab.

I know that this tab not shown on the centrally managed devices but on the locally managed I can see the Monitoring tab.

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PhoneBoy
Admin
Admin

The page is only relevant when the device is locally managed and thus must run reports locally.
For a centrally managed device, no logs are stored locally, and thus no reporting can happen locally.
You must use SmartEvent to generate reports in this case.

What precise information are you looking for?

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Peter_Kenda1
Participant

One the 14xx device, we can see the active devices (locally or centrally managed). We can caount all the devices but if you have a lot of device behind the device this is little hard.

On SmartEvent I don't know how can generate such report. We have customer that have at more remote location, and If I can cenerate the monthly report (or yearly) regading the active device in this remote location this will be nice.

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PhoneBoy
Admin
Admin

Active Devices is a real-time view that can't be reported on over time.

What SmartEvent can generate is based on information generated from traffic logged.
There are several default reports in SmartEvent that will show you different kinds of activity, which can be customized.

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