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Soza
Explorer

SMB 600 boot looping

Hello,

I've recently taken over IT management for a small realtor as the last guy has had to move on to other things, and the office was using a SMB 600.

now I do not have any experience with Check Point products and we do not own any support packages for this device, but from what I have been able to find I believe the appliance is caught in a boot loop and unresponsive. I've read through some past support documents and believe that fresh firmware installed through USB may reset the device and bring it back to life. I found links to supporting firmware and have checked that the version is compatible, although upon attempting to download the Image I have found I am locked out.

If there was anyone who could provide support it would be greatly appreciated as we need the network back up and running to continue working.

Regards, Soren Pidgeon. 

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4 Replies
_Val_
Admin
Admin

It is not enough to re-install, you also should have a valid license to run the box. You need to track down a UserCenter account where this box was licensed with. having access to it will also give you ability to download firmware. 

 

I suggest contacting your local Check Point office and asking them to assist. 

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PhoneBoy
Admin
Admin

The device has a serial console (1115200 8n1).
You can confirm what's going on by watching the boot messages.
If you post them here we may be able to assist.
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G_W_Albrecht
Champion
Champion

...or just reset to factory defaults by button if setup documentation is available...

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PhoneBoy
Admin
Admin

If they're running older versions of firmware, this won't necessarily resolve the issue as the Internal CA will fail to generate due to an epoch-related bug.
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