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Oliver-BR
Participant
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Recover lost admin password from a locally managed SMB 1530

Hi folks,

I've made an error and lost the credentials for my locally managed SMB 1530. The device is running R80.20.40 Build 992002691.

I understand there's no recovery option but, as a rookie administrator, would appreciate some guidance on this fix, please.

Would this solve my problem:

  1. Boot the appliance from USB with the R80.20.40 992002691 image.
  2. Restore a configuration backup file from before I (or anybody in my team) team last changed my password.

If so, would it matter if my configuration is taken from a backup from the previous image (I take configuration backups monthly and after every firmware update)?

Please, let me know if there's a more elegant solution.

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Accepted Solutions
PhoneBoy
Admin
Admin

If you put an image on USB and boot off of it, the appliance will be factory reset with that image.
From there, you can restore a backup with a known password.

That said, if the SMB appliance is centrally managed from an SMS or Smart-1 Cloud, you can probably use the SIC connection to reset the admin password.

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8 Replies
PhoneBoy
Admin
Admin

If you put an image on USB and boot off of it, the appliance will be factory reset with that image.
From there, you can restore a backup with a known password.

That said, if the SMB appliance is centrally managed from an SMS or Smart-1 Cloud, you can probably use the SIC connection to reset the admin password.

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Oliver-BR
Participant

Hi,

The device is locally managed so, unfortunately, I can't use the SIC connection.

When you say "From there, you can restore a backup with a known password", do you mean to restore a config file from which there is a known password? I'm sorry if that's a dumb question.

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PhoneBoy
Admin
Admin

I mean restore a backup taken from Device > System > System Operations > Backup and Restore System Settings.
Other forms of backup, I cannot speak for.

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Oliver-BR
Participant

That's what I thought you meant.

Thanks.

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rakesh_ar
Explorer

If SMB appliance was centrally managed from Smart-1 Cloud what is the procedure, cant seems to find the SK Article.

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PhoneBoy
Admin
Admin

The procedure is here: https://support.checkpoint.com/results/sk/sk106490
TAC will most likely be needed to execute the procedure, though.

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rakesh_ar
Explorer

Thankyou, will reach out to the support. But the SK106490 suggests not supported for Spark Gaia Embedded appliances.

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PhoneBoy
Admin
Admin

It should be similar for Embedded Gaia.

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