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G_W_Albrecht
Legend
Legend

R80.20.10 Build 992001491 crippled my 1550

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R80.20.10 Build 992001491 crippled my appliance 😞 All LAN or WLAN connections are dropped because of a hotspot (not enabled) resetting the connection and logs show Hotspot authentication via browser is required for this connection. After installing R80.20.10 Build 992001434 again, issue was not resolved and i had to switch back to some legacy hardware !

I have had a similar issue during beta testing of R80.20.10, but then only WLAN was not working. My config is a bridge with LAN ports and authenticated WLAN port. Finally, Build 992001434 did work as expected on my 1550 and it went back into production.

I hope for a firmware with this issue fixed...
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1 Solution

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G_W_Albrecht
Legend
Legend

The issue has been resolved - in a very simple way:

UA.png

I just deselected Browser-Based Authentication and all worked again ! I remember that i had a look into UA config sometime, but seems i did not disable Browser-Based Authentication before switching off UA blade. This would instantly block internet access from behind the 1550, but i was far away and connected to the box from outside using internet. Same situation when updating the firmware - and i just noticed the issue after beeing home again, behind the 1150...

According to Dafna Mozel: The hotspot is disabled but the “Browser-Based Authentication” is on (Browser-Based Authentication uses a web interface to authenticate users before they can access network resources or the Internet.) Browser-Based Authentication should not be ON if user-awareness is OFF.

Will be fixed in the next firmware version.

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7 Replies
Chris_Atkinson
Employee
Employee

Sorry to hear this but thanks for the feedback. Please also ensure that you have made the TAC aware by raising an SR?

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G_W_Albrecht
Legend
Legend

This is a first batch box provided by CP for beta testing which has no support any longer. To transfer it to a place where CP can look into it is complicated, it is much easier to test with new firmware if the issue persists...

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Amir_Ayalon
Employee
Employee

Hi

First, as a beta tester, you can send me the MAC address and we will renew license and support.

secondly, to investigate the issue, can you please send me a backup file of the configuration, and GW credentials ?

thanks

amiray@checkpoint.com

 

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G_W_Albrecht
Legend
Legend

No updated firmware available yet ? Not even for sk168516 ?

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PhoneBoy
Admin
Admin

I know R80.20.15 is close as I'm using a release candidate of it. 

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G_W_Albrecht
Legend
Legend

Yep - i tried fw1_vx_dep_R80_992001647_20 but did not help. Meanwhile i think about trashing all configuration after saving the defined network objects with their MACs...

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G_W_Albrecht
Legend
Legend

The issue has been resolved - in a very simple way:

UA.png

I just deselected Browser-Based Authentication and all worked again ! I remember that i had a look into UA config sometime, but seems i did not disable Browser-Based Authentication before switching off UA blade. This would instantly block internet access from behind the 1550, but i was far away and connected to the box from outside using internet. Same situation when updating the firmware - and i just noticed the issue after beeing home again, behind the 1150...

According to Dafna Mozel: The hotspot is disabled but the “Browser-Based Authentication” is on (Browser-Based Authentication uses a web interface to authenticate users before they can access network resources or the Internet.) Browser-Based Authentication should not be ON if user-awareness is OFF.

Will be fixed in the next firmware version.

View solution in original post