Quantum Spark: "expire license" shown on Smart-1 Cloud

[TSOL]

Hello Team

we are using Quantum Spark connected to Smart-1 Cloud.
Initially, the environment was built with an evaluation license, and later switched to a production license.

However, once the evaluation license expired, the status on Smart-1 Cloud turned yellow and shows "expire license".

• Setup: Quantum Spark (R81.20) + Smart-1 Cloud

• License: Evaluation license → switched to production license

• Issue: Smart-1 Cloud continues to show "expire license"

• Current status:

  • On the Quantum Spark side (Gaia Embeded UI), the production license seems to be properly recognized

  • Official procedure sk179704 (using the cplic command) cannot be executed on Quantum Spark

On Quantum Spark, the cplic command is not available, and therefore sk179704 cannot be executed.
In this case, is there any procedure to clear the "expire license" status on Smart-1 Cloud?

If anyone has experienced the same situation, or knows of an official solution, I would greatly appreciate your advice.

[G_W_Albrecht]

Did you try to disconnect the Spark from Cloud SMP and connect again ? That should fix the issue.

[the_rock]

Just call Account services, they will fix it for you. Customer told me while back they did that, but not sure what was exactly followed to fix it. For what is worth, its purely cosmetic, does not affect any traffic.

Andy

[G_W_Albrecht]

On Quantum Spark, the cplic command IS available:

[Expert@sweet-sixteen]# cplic

Usage:

cplic put ...

cplic del [-F <output file>] <signature>

cplic print ...

cplic check ...

cplic contract ...

cplic send_license -Trigger ENTMGR event which send local license data to MGMT CPD ENTMGR addon

cplic esc_db_complete -Trigger ENTMGR event which Update entitlement data and activation status (execute $CPDIR/bin>/esc_db_com)

cplic is_pnp -Test if trial period license is active

sk179704 is not about Embedded GAiA ! 

[TSOL]

Thank you very much for your response.
After consulting with TAC, I was advised to follow the instructions in this  sk176211, so I am planning to proceed accordingly.

[the_rock]

That sk looks promising, hope it works for you.

Andy

[the_rock]

Hey @TSOL 

Were you able to figure this out?

Best,

Andy

[Tom_Hinoue]

Hi @TSOL 

If you are experiencing this on a centrally managed spark appliance, this was finally fixed by software side in our SR case.
I was informed by TAC/RnD that the existing workarounds are only temporary so the permanent fix is to upgrade the firmware.

Quantum Spark Gateway Displays Incorrect License Expiration Warning in Smart Console
https://support.checkpoint.com/results/sk/sk183900

I confirmed this fix is included in the latest GA replacement (R81.10.17 Build 996004721).
Since this is a gateway originated issue, I think it will work the same even with Smart-1 Cloud.

I tested on onprem and it worked like a charm 🙂