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jyrbn
Participant
‎2024-08-06 12:10 AM

No response from gateway for 1st packet (RA VPN)

Hi All, 

2 of our users are encountering issues when trying to use RA VPN when outside of the office. 

This is the error that they receive when trying to connect:

viber_image_2024-08-06_14-03-26-969.png

The issue is not encountered when the users use mobile devices, it is only encountered when using computers.

Our firewall is a Quantum Spark 1800. 

Any idea what might be causing this issue?

Thanks.

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1 Reply
_Val_
Admin
Admin
‎2024-08-08 12:39 AM

It is what it says it is, a communication failure. Could it be that two users have the VPN site defined incorrectly?

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