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KevinKuo
Explorer

Error Message displayed while running CloudReportGenerator

I'm running CloudReportGenerator on Quantum Spark 1800 to generate the Checkup Report, but it's showing the following error message, I'm pretty sure that the connection and DNS resolution between the Firewall and Checkpoint are working properly ,How can I resolve this?

response:<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy Error</h1> <p>The proxy server The proxy server could not handle the request <em><a href="/api/securitycheckup/login">POST&nbsp;/api/securitycheckup/login</a></em>.<p> Reason: <strong>Error reading from remote server</strong></p></p> </body></html>

 

 

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3 Replies
PhoneBoy
Admin
Admin

I suspect this is a backend issue that should be reported via TAC: https://help.checkpoint.com

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G_W_Albrecht
Legend
Legend

You talk about Security Checkup for Quantum Spark appliances [SMB] - sk112732 ?
CCSE CCTE CCSM SMB Specialist
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KevinKuo
Explorer

Yes, I followed the required steps and successfully executed it on other Appliances, but only this one.

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