Checking Optical Receive Power on R81.10.10

[TSOL]

Hello Team,

We have noticed that when using the original Check Point transceiver (SFP) with our Quantum Spark, the communication becomes unstable. However, when we use a non-original transceiver, the connection is stable.

To troubleshoot, we attempted to check the optical power using the following command, but it fails:

show sfp-diag LANX1
> LANX1 port has no SFP support

According to the documentation, it is stated: “In the R81.10.X releases, this command is available starting from the R81.10.17 version.”

Our environment details:

Hardware: Spark 1900

OS: R81.10.10

Symptom: Link comes up, but pings are intermittently lost.

Question:
Is there any alternative way (either via GUI or CLI) to check the optical power level on R81.10.10?

Thank you in advance.

[Chris_Atkinson]

No alternative method to my knowledge without upgrading to the recomended release.

Can you please confirm the type of each transceiver used and have you reported it to TAC?

[TSOL]

Thank you for the reply.

Got it, that was my understanding as well. I’ll follow up with TAC to confirm.

Appreciate your help.