Solved: Re: 1430 random crash with SecureXL enabled - Page 2

KikoLlanos · ‎2021-03-12

Hello, good evening.

I have been detecting random appliance crashes for some time. If I disable securexl acceleration (fwaccel off command) the appliance is completely stable, but with securexl, it randomly crashes.

<1>[ 3771.640614] Unable to handle kernel NULL pointer dereference at virtual address 00000004

<1>[ 3771.648687] pgd = 80003000

<4>[ 94.038442] ######## wdt sysfs stop cmd

<1>[ 3771.651387] [00000004] *pgd=80000000004003, *pmd=00000000

<0>[ 3771.655305] Internal error: Oops: 207 [#1] SMP ARM

I have version R77.20.87 (990173083)

I hope you can help me.... I would be sad to have to change this appliance on my homelab 😞 Attached the last panic. Thank you and best regards

KikoLlanos · ‎2021-03-15

Hi Andy,

It's random. From a few minutes to hours or days.

I will let you know when this crash.

Thank you all for your time and support with this strange case.

Best regards.

KikoLlanos · ‎2021-03-15

First crash with a fresh install 🙂

As i said, this is a problem from kernel (simmod module, from SecureXL)

<1>[ 2573.276683] Unable to handle kernel paging request at virtual address ee28d9e3
<1>[ 2573.283887] pgd = b01abd00
<1>[ 2573.286586] [ee28d9e3] *pgd=80000000007003, *pmd=00000000
<0>[ 2573.291996] Internal error: Oops: 206 [#1] SMP ARM
<4>[ 2573.296773] Modules linked in: cdc_acm aircable belkin_sa zte_ev omninet sierra qcserial option pl2303 rndis_host cdc_eem qmi_wwan sierra_net huawei_cdc_ncm cdc_mbim cdc_ether cdc_ncm usb_wwan usbnet usb_debug fResetmod etm_0(P) vpntmod(P) vpn_0(P) fw_0(P) simmod(P) umimod(P) marvellmod(P)
<4>[ 2573.322680] CPU: 0 PID: 0 Comm: swapper/0 Tainted: P 3.10.20-al-5.0-pr2 #1
<4>[ 2573.330576] task: 80ceb340 ti: 80cdc000 task.ti: 80cdc000
<4>[ 2573.335995] PC is at do_outbound.isra.25+0x698/0xb84 [simmod]
<4>[ 2573.341754] LR is at handle_outbound_packet+0x3d0/0x13f4 [simmod]
<4>[ 2573.347832] pc : [<700e9034>] lr : [<700f0a90>] psr: a0000113

G_W_Albrecht · ‎2021-03-15

So disable it: https://community.checkpoint.com/t5/SMB-Gateways-Spark/SecureXL-amp-CoreXL-on-SMB-devices/m-p/39531?...

...repeating myself...

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

KikoLlanos · ‎2021-03-15

I can disable SecureXL yes, but performance drop from 600 Mbps to 250.

I dont want this hehe

HristoGrigorov · ‎2021-03-15

Yes, it is definitely a problem in SecureXL module but it is caused by something very specific in your configuration. Otherwise it will be a common issue and already fixed by CheckPoint. Code base is mature enough and considered stable. What I would do from here is to install latest JHF from USB and begin re-configuring device from scratch until the point it starts crashing again.

KikoLlanos · ‎2021-03-15

I think the problem comes from the Bittorrent port connections, because this is the message:

<4>[ 2427.924643] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,79.156.252.229,6881,17> already freed
<4>[ 2427.929333] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,79.156.252.229,6881,17> already freed
<4>[ 2440.847393] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,79.156.252.229,6881,17> already freed
<4>[ 2445.025986] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,79.156.252.229,6881,17> already freed
<4>[ 2573.276441] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,90.77.223.230,28545,17> already freed
<4>[ 2573.276649] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,90.77.223.230,28545,17> already freed
<4>[ 2573.276671] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,90.77.223.230,28545,17> already freed

6881 is bittorrent protocol port.

But i dont have rules with this port. This is one of multiple open ports on the dmz equipment (my hp ml310e g8).

PhoneBoy · ‎2021-03-15

Do those come up right before it crashes?
If so, you might try: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...
This can be used to SecureXL for the specific port in question (versus disabling entirely).

KikoLlanos · ‎2021-03-15

Hi PhoneBoy,

Yes. I will try your solution. Thanks you!

PhoneBoy · ‎2021-03-16

You might also try running the following in expert mode:

ifconfig -a | grep Ethernet | awk '{print $1}' | xargs -i ethtool -X {} equal 1

This may be a workaround for what appears to be a known bug.
Note that it doesn't survive a reboot.

G_W_Albrecht · ‎2021-03-17

On my 14x0 this gives:

Cannot get RX flow hash indirection table size: Operation not supported

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

KikoLlanos · ‎2021-03-17

Same!

ifconfig -a | grep Ethernet | awk '{print $1}' | xargs -i ethtool -X {} equal 1
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported
Cannot get RX flow hash indirection table size: Operation not supported

KikoLlanos · ‎2021-03-17

Hi PhoneBoy,

For now, with your SK, the appliance doesnt crash, but the message still appears

[188776.926942] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,5.39.226.225,55644,17> already freed
[188776.927288] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,5.39.226.225,55644,17> already freed
[188776.927318] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,5.39.226.225,55644,17> already freed
[188786.927082] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,5.39.226.225,55644,17> already freed
[189401.940555] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,84.108.249.227,16969,17> already freed
[189401.940851] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,84.108.249.227,16969,17> already freed
[189401.940878] [SIM4];SIM: sim_db_get_conn: Error !!! connection <192.168.202.4,6881,84.108.249.227,16969,17> already freed

G_W_Albrecht · ‎2021-03-14

https://community.checkpoint.com/t5/SMB-Gateways-Spark/SecureXL-amp-CoreXL-on-SMB-devices/m-p/39531?...

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

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1430 random crash with SecureXL enabled