Harmony SASE Prevents Laptop from Sleeping

[Geomix7]

Hello all ,

Is there any specific configuration setting that prevent laptop from sleeping?

[the_rock]

I can easily test this on my laptop and let you know.

Andy

[the_rock]

@Geomix7 

Just tested on my end, no issues. By the way, dont see any settings on the client or portal itself for this anywhere. Maybe run command I attached in the screenshot, see if it shows anything sase related.

Andy

[Geomix7]

I try it on diffrent mac and one of them it shows that SASE is prevent sleeping 

[the_rock]

Just to test this further, I had it verified on windows 10, 11 and macbook air, no issues on any of them. 

windows sase client version 11.6.0.2555

mac sase client version - 11.6.1.4855

Andy

[Tom_Hinoue]

Is Always On VPN enabled in the agent profile? Just wondering.

[the_rock]

Good point Tom. I checked on my side and while its enabled in the portal, its not enabled on my client.

Andy

[Geomix7]

Yes

[Tom_Hinoue]

Does the behavior change if you temporary disable the Always On VPN then? I think it's worth to test.

If it does, then it's maybe by product design but you may want to ask Harmony SASE support for clarification, since I don't see such reference in the Admin guide.

[the_rock]

By the way I enabled it on the client end and had exact same issue.

Andy

[Tom_Hinoue]

Hi Andy,
Good to know the suspected feature is indeed causing the behavior 🙂 

Maybe someone from the SASE team can clarify this?

[the_rock]

Maybe someone else can test it, just to be sure, but I got that behavior on 2 machines.

Andy

[the_rock]

Hey @Geomix7 , did you end up sorting this out at all?

Best,

Andy

[Geomix7]

Hey ,

Since this issue appear only on 1 user , i didn't proceed with further investigation.(i verify that was harmony issue , i disconnect and computer sleep properly).

[the_rock]

Oddly enough, only happened to me once as well, not after.

Andy

[PhoneBoy]

It's not something I've ever experienced as a user and I'm fairly certain it's an Always-On config.
Recommend engaging TAC.

[the_rock]

@Geomix7 I actually asked sase team about this and they said its definitely not a known issue.

Andy

[the_rock · Accepted solution]

Hey @Geomix7 

I was working with P81 team on another issue and asked them about this and guy even verified with senior engineer and they confirmed 100% this is NOT sase issue, but rather something with that particular laptop.

Best,

Andy