"Connectivity with the VPN service is lost" error on macOS Monterrey

[RenatoCherini]

Dear all,

I'm experiencing problems after installing Endpoint Security VPN client for macOS, version E86.20. When I try to connect to a VPN or even see VPN options (through menu displayed from icon on the menu bar) I get a "Connectivity with the VPN service is lost" popup message. 

I'm using macOS Monterrey version 12.1 on Intel MacBook Pro (MacBookPro16,3).

Cheers!

Renato.

[the_rock]

Ok, so sounds like connectivity issue to the gateway, not really install problem. Can you ping gateway external IP from the mac computer? Does that work? Have you tried installing this on a different mac? I have personal mac book air at home and never had an issue with E86.20 version.

[RenatoCherini]

It is not a routing nor traffic problem to the outside. It is like internal components of the software are not working together properly.

[G_W_Albrecht]

Anything found in EP client logs ? Or are they inaccessible ?

[RenatoCherini]

Most log files contain "FILE DOES NOT EXIST".

TrGUI.log (attached) shows some errors related to socket connection to other components (TcpMultiPipe)

I understand that TracSrvWrapper process is an important component, but is not running. The daemon is well configured at /Library/LaunchDaemon. When I try to run the process manually, it simply stops without any message. 

I found EndpointSecurity.kext at /System/Library/Extensions, but it is not running either. 

[Chris_Atkinson]

sk173288 talks to similar symptoms on an earlier version, please take it with TAC if the problem persists.