This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
ABOUT CHECKMATES CYBER SECURITY COMMUNITY & FAQ
Create a Post
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Are you a member of CheckMates?

×
Sign in with your Check Point UserCenter/PartnerMap account to access more great content and get a chance to win some Apple AirPods! If you don't have an account, create one now for free!
ebenezer
Explorer
‎2023-03-11 02:20 AM

Remote Access VPN issue not connecting

Connection Failed: You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator. Version R81.10. What Should I do Team?

0 Kudos
2 Replies
Chris_Atkinson
MVP Platinum CHKP MVP Platinum CHKP
MVP Platinum CHKP
‎2023-03-11 02:59 AM

Have you reviewed related SKs e.g. sk178767 & sk116957?

Are your licenses valid for VPN / Mobile Access or have you exceeded your quota?

Which client version & type is used and which Jumbo is the gateway installed with?

 

CCSM R77/R80/ELITE
0 Kudos
the_rock
MVP Diamond
MVP Diamond
‎2023-03-11 05:47 AM

Besides what Chris said, make sure below is enabled:

Screenshot_1.png

 

Best,
Andy
0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

View All ≫
Upcoming Events

    Sort by:
    In-Person

    Tue 24 Feb 2026 @ 04:30 PM (EST)

    Las Vegas: MDR/XMDR
    In-Person

    Wed 25 Feb 2026 @ 04:30 PM (MST)

    Tempe, AZ: MDR/MXDR
    In-Person

    Fri 06 Mar 2026 @ 08:00 AM (COT)

    Check Point R82 Hands‑On Bootcamp – Comunidad DOJO Panamá
    In-Person

    Wed 11 Mar 2026 @ 12:00 PM (MDT)

    CheckMates Live Denver!
    CheckMates Events