No Mails with Attechmant in OWA over Mobile Access

[Alexander_Schuh]

HI,

following problem:

A Costumer is using OWA with Outlook2016. Sending Emails (only text ) over a VPN Connection (Mobile Access VPN Portal)  is working without some issues. But if I have a Picture in the Signature or something else then it is not possible to send the E-Mail.

After connecting to the OWA from the internal Network it is working without some issues.

In the logs I can´t find anything.

Have anyone some idea about this issue?

BR/ Alexander

[PhoneBoy]

Is this using the Mobile Access portal or via SNX?
What gateway version?

[Alexander_Schuh]

Over Mobile Access Portal. On the Gateway is R80.10 installed.

[PhoneBoy]

There's a section in the documentation related to troubleshooting issues with OWA, involving disabling/modifying certain IPS protections.
Have you tried that?
https://sc1.checkpoint.com/documents/R80.10/WebAdminGuides/EN/CP_R80.10_MobileAccess_AdminGuide/html...

[Alexander_Schuh]

HI,

thanks for the Information. I tried the soloutins from the Guide but nothing helps.

[PhoneBoy]

Then I recommend engaging with the TAC so proper troubleshooting can be done.