Edge and Chrome asking to install Mobile Access Agent on Win10 like a loop all the time

[JNascimento]

Hello guys! Recently I started a new remotely job and it will necessary to use VPN. I receved user, password and link to start the Web portal SSL VPN.

The problem is the browsers Edge and Chrome, asking to install Mobile Access Agent on Win10 like a loop all the time. I did install this and reboot the machine but when I tryed to start the VPN it redirec me to the same page informing me that I have to follow two steps: 1- Download... 2- Install the Mobile Access Agent.

I repeated the proessess a lot, but it dont go ahead after this page. They repeat the same page with the steps to install the agent. I tryed a lots of things but with not solutions yet.

[PhoneBoy]

Do the clients have the required version of JDK installed?
Refer to: https://support.checkpoint.com/results/sk/sk113410

[JNascimento · Accepted solution]

Hello!

I want to communicate that I fixed the problem following the steps from this document: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

[the_rock]

Good job! 👍

[Chris_Atkinson]

Which Gateway version are you running? 

If its R80.10 as the article suggests that is End of Support and you should consider upgrading.

[AleLovaz82]

which version are you running ? the article says "The issue described in this article is relevant only for build 421 of R80.10."

i've your issue also with 80.40 Take 180 and 81.10 Take 87