Checkpoint VPN client 80.96 disconnections

[ziggurat]

Hi everyone

I've come across an issue while testing Checkpoint client 80.96 on Windows 10. A few times a day, I am being disconnected with a ‘failed to renew encryption keys’ error message. I am in the process of extracting the logs which I'll attach to this discussion shortly. In the meantime, does this message tend to point to something specific or can it vary?

I'm looking to move the entire company to version 80.96 so want to make sure it's absolutely stable before making the change.

Many thanks in advance.

Z

[PhoneBoy]

Might need to get the TAC involved here.
https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

[ziggurat]

Many thanks, I'll do that now.