Thanks for the reply Dameon. Why not a recent version? Not that I expect you to look these up, but since we upgraded to get the latest EP functionality we have had things that break. We get a new client and its fixed, then something else breaks. Wash rinse repeat until finally everything works and then one of the original problems is back again. This includes tickets 3-0470656991, 3-0508558711, 3-0510001381, 3-0492675417, 3-0469978131 3-0590743561, 3-0583859311 and 3-0576613241. For each of these tickets the customer did regression testing and OK'd the upgrade. As they were being rolled out another issue popped up as more users were using the software so they stop. Open a ticket, get a new client, regression test, roll out, different problem. Once again wash, rinse, repeat.
So my only point of explaining this is to let you know why the customer is gun-shy to roll out a new client. I do understand from talking so some SEs that there is going to be a new client version for each Windows "update" for Win10 because of the way Windows is doing updates. I want to push the client to the latest version, but they are timid. Do you agree that with each Windows "update" that we will need to roll out a new client? I was trying to find some CP documentation that explains this and explains why, but I have failed in that arena.
Ultimately I want them to upgrade. I am just looking for some supporting documentation. This case has visibility within CP so its not like TAC is not working with us, but this was just a new pop-up that recently appeared as they are testing new Win10 clients. The customer is still on Win7, but testing Win10 for a Q2 roll out.
Sorry for the long reply.
Thanks,
Paul
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