Capsule Connect VPN Issue(The site's certificate has expired)

[Amber]

Hi all,

I'm encountering a problem. I have a 5000 series gateway (R81.10) managed by SMS (R81.20). Last Friday, I renewed the VPN certificate for the 5000 series gateway. After renewing the certificate, both the IPsec VPN and the desktop Remote Access VPN client are working well.

However, VPN connections from mobile devices using Capsule Connect are not working. When attempting to connect via Capsule Connect, the client displays a message indicating that the site's certificate has expired.

Please suggest. Many thanks.

[the_rock]

Hey Amber,

Can you have them try delete/re-create the site and test? Just have one or two random users do that.

Andy

[Lesley]

You sure the clients trust the new certificate? 

https://support.checkpoint.com/results/sk/sk167255

Just to make sure you done policy push after cert renewal? 

[the_rock]

Good points @Lesley