2Factor Auth to get in Email AND SMS

[Prabulingam_N1]

Dear CheckMates,

I have customer requirement that in MobileAccess - configured 2Factor and they want to get verification code to be sent thru Email and SMS.(both)

But could not achieve - Not sure if we can get 2FA OTP thru email as well as SMS.

1) For Local Users - had entry of Email and Phone number - Setup is R80.10 Standalone 

2) Configured Only SMS settings - Works and got code delivered thru SMS and can login.

3) Configured Only Email settings - Works and got code delivered thru Email and can login.

4) Configured both SMS & Email - Only got thru SMS and not in Email.

As per R80.10 MobileAccess Blade Admin guide - Page# 146 & Page#150-5.c it says below:

"The OTP is sent to their mobile communications device (such as a mobile phone) via SMS or directly to their email account". But not sure it is SMS AND EMAIL

Also once Multiple Login is configured I can see 2 checkbox options for "Send SMS" and "Send Mail" - Still no luck.

SMS takes preference and hence Email is not working.

Is it possible to get OTP via SMS as well as mail?

Regards, Prabulingam.N

[PhoneBoy]

This is worthy of a TAC case either because:

• It's not sending the code to both locations
• It's only supposed to send a code one place or the other by design but the UI allows configuring both

How To Open a Case with TAC and/or Account Services‌

[Prabulingam_N1]

Yes, opened TAC case and its limitations that either 1 at a time will work and not BOTH.

Hope we may expect in R80.30 at-least for this enhancement of SMS & Email together for MFA.

Regards, Prabu

[PhoneBoy]

Given that R80.30 is pretty close to GA, if it's not already fixed, it probably won't be included.

You are, of course, welcome to try the Public EA and see.

[Bhavik_Joshi]

Pradhu,

Can I get the configuration steps you follow for email 2fa authentication.

Thank you.