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Arturxr
Explorer

error: Failed to connect to the site. Please verify the address and check your internet connection.

there was a massive problem on IOS when connecting to the MAB gateway through the Capsule Connect application, it gives an error: Failed to connect to the site. Please verify the address and check your internet connection. On android devices, when connecting the certificate of the same user, there are no problems.

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4 Replies
PhoneBoy
Admin
Admin

What troubleshooting have you done?
The most obvious thing to start with is to see if the client even communicates with the MAB server (e.g. with tcpdump).

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Stefano_Marchet
Participant

Hi @Arturxr, do you have any news regarding this problem with IOS devices and vpn connections?

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KH353
Explorer

Hello,

I am also having a similar problem and getting the same error message.

Checkpoint Capsule Connect VPN was working fine for both 4G and wifi connection on iOS 15.7 but a recent upgrade to iOS 16.2 now means Capsule Connect VPN only works for a wifi connection.

Attempts to connect VPN via  4G results in "error: Failed to connect to the site. Please verify the address and check your internet connection"

Does anyone know how to fix this?

Thank you

 

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_Val_
Admin
Admin

@KH353 please open a TAC case

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