error: Failed to connect to the site. Please verify the address and check your internet connection.

[Arturxr]

there was a massive problem on IOS when connecting to the MAB gateway through the Capsule Connect application, it gives an error: Failed to connect to the site. Please verify the address and check your internet connection. On android devices, when connecting the certificate of the same user, there are no problems.

[PhoneBoy]

What troubleshooting have you done?
The most obvious thing to start with is to see if the client even communicates with the MAB server (e.g. with tcpdump).

[Stefano_Marchet]

Hi @Arturxr, do you have any news regarding this problem with IOS devices and vpn connections?

[KH353]

Hello,

I am also having a similar problem and getting the same error message.

Checkpoint Capsule Connect VPN was working fine for both 4G and wifi connection on iOS 15.7 but a recent upgrade to iOS 16.2 now means Capsule Connect VPN only works for a wifi connection.

Attempts to connect VPN via  4G results in "error: Failed to connect to the site. Please verify the address and check your internet connection"

Does anyone know how to fix this?

Thank you

[_Val_]

@KH353 please open a TAC case