Failed Authentication with MFA in capsule app VPN

[aMatthew]

Hello everyone ,
I am experiencing a problem with VPN connection via the capsule app.

The moment I choose MFA azure as the authentication method and click on connect I get "username and password are incorrect ".

However, I do not display any banner from MFA Authenticator .

We are currently using a version R81

Could you kindly give me support ?

Thank you in advance .

 

[the_rock]

Do you see any logs in smart console?

Best,

Andy

[aMatthew]

Hi,

I don’t see any logs in Smart console..

[Chris_Atkinson]

Just to confirm your authentication is defined as Radius here or SAML?

If the latter you will likely need R81.10 / R81.20 with latest JHF for SAML with Capsule...

[aMatthew]

HI,

We used Radius.

[PhoneBoy]

The Capsule VPN client can only be used with Azure AD starting from:

• R81.10 JHF 113
• R81.20 JHF 43

Not sure if this feature will be added to the R81 JHF or not.

[aMatthew]

Hi,

at the Moment We have R81.10 with JHF 87.

Do you think with the update I solve the problem ?

[PhoneBoy]

As you said you were using RADIUS instead of SAML, my comment doesn't apply.
In this case, I would consult with the TAC: https://help.checkpoint.com