cprid_util -server X.X.X.X getarch commands output unknown

[masoulie]

The commands 

cprid_util -server <IP of firewall> getarch

outputs gaia on many firewalls we managed but also unknow for some of them since the last Jumbo Hotfix R81.10 T87 on our management servers.

I need to use CDT but this error is not selecting firewalls with "unknow" response as candidates so I cannot run CDT.

[the_rock]

Had lab with that jumbo, but had to be deleted, so cant test sadly, apologies : (. However, I did test on R81.20 mgmt server and it did work, so you may want to get in touch with TAC to see what gives.

Expert@QUANTUM-MANAGEMENT:0]# cprid_util -server 172.16.10.205 getarch
gaia
[Expert@QUANTUM-MANAGEMENT:0]# fw ver -k
Local host is not a Gateway
This is Check Point's software version R81.20 - Build 703
[Expert@QUANTUM-MANAGEMENT:0]# fwm ver
This is Check Point Security Management Server R81.20 - Build 440
[Expert@QUANTUM-MANAGEMENT:0]#

[masoulie]

on the management server (Quantum in R81.10_T87), I have same kind of reply as you :

[Expert@management-server:0]# fw ver -k
 Local host is not a Gateway
This is Check Point's software version R81.10 - Build 033
[Expert@management-server:0]# fwm ver
This is Check Point Security Management Server R81.10 - Build 011

on the firewall Appliance I an triggering with

cprid_util -server <IP of firewall> getarch

firewall0001> fw ver
This is Check Point's software version R81.10 - Build 020
firewall0001> fwm ver
CLINFR0710  Illegal characters
firewall0001> fw ver -k
This is Check Point's software version R81.10 - Build 020
kernel: R81.10 - Build 021

[the_rock]

I could be mistaken when I say this, but I believe that command should only be done on mgmt server, but maybe someone else can confirm. Btw, I get same on my R81.20 fw

[Expert@quantum-firewall:0]# cprid_util -server 172.15.10.205 getarch
unknown
[Expert@quantum-firewall:0]# cprid_util -server 172.15.10.203 getarch
unknown
[Expert@quantum-firewall:0]# cpinfo -y fw1

This is Check Point CPinfo Build 914000231 for GAIA
[FW1]
HOTFIX_PUBLIC_CLOUD_CA_BUNDLE_AUTOUPDATE
HOTFIX_GOT_TPCONF_AUTOUPDATE

FW1 build number:
This is Check Point's software version R81.20 - Build 703
kernel: R81.20 - Build 597

[Expert@quantum-firewall:0]#

[G_W_Albrecht]

cprid_util commands can only work from SMS !

[the_rock]

Thats what I thought as well.

[masoulie · Accepted solution]

I finally found the solution to my problem,

I need to reinstall policy on firewall and restart cprid_util service on firewall :

run_cprid_restart