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Ayaz_Ahmad
Participant

Upgrade from R77.30 to R80.10 failed during import process

Hi,

I am trying to upgrade our R77.30 management server to R80.10 using CPUSE.

The OS upgrades fine and then when importing the database, it fails with "Failed during import process".

I have tired this fix sk118795 but still no help. 

I have attached the log file which was generated after the update failure. 

In the log file I can see the following error: 

[2018-02-22 - 18:23:37][3703 4157531920]:cannot find migrate log path.
[2018-02-22 - 19:18:34][3703 4157531920]:Failed on importing management configuration database to Destination
[2018-02-22 - 19:18:34][3703 4157531920]:------ Reverting Back: ------

Can someone help please. failed during import process

14 Replies
AlekseiShelepov
Advisor

I see something that might be helpful in this situation...

0 Kudos
Vincent_Bacher
Advisor

I think you may also have a look at the CPUSe logs

/opt/CPInstLog/DeploymentAgent.log.*

and now to something completely different
0 Kudos
Kaspars_Zibarts
Authority
Authority

Silly thought, but how's the disk space on the machine? There's lots to add during upgrade..? Smiley Happy

0 Kudos
Ayaz_Ahmad
Participant

Hi Thanks for the responses. 

There is enough space on the machine. There isn't anything useful i can find in the deployment logs. 

0 Kudos
Vincent_Bacher
Advisor

Then I'd suggest creating a sr at CP usercenter.

and now to something completely different
0 Kudos
Ayaz_Ahmad
Participant

I can't do that until next week so thought i would see if anyone else had any suggestions. 

0 Kudos
Prabulingam_N1
Advisor

Hi Ayaz,

Can you attach this file.

/opt/CPshrd-R80/log/migrate-2018.02.22_15.51.59.log

Regards, Prabulingam.N

Herold
Contributor

Hi Ayaz,

I faced the same issue recently and looking for solution. Was your problem fixed?

Regards,

Herold

0 Kudos
G_W_Albrecht
Legend
Legend

I just wonder about the used step: "when importing the database" - upgrading a R77.30 SMS using CPUSE should not need it... Consulting the Installation and Upgrade Guide R80.10 p.64 we read:

Upgrades from R77.x to R80.10 are supported with:
- CPUSE - In-place upgrade of the Security Management Server.
- Advanced migration ("Advanced Upgrade with Database Migration" on page 82) - Export of the database from the source R77.x Security Management Server and import to the target 80.10 Security Management Server

0 Kudos
MikeB
Advisor

Hi @Ayaz_Ahmad, we are struggling with a similar problem (just upgrade from R80.10 to R80.30) Could you tell us if your problem was solved?
0 Kudos
Ayaz_Ahmad
Participant

Hi @MikeB , unfortuantely this was not resolved. We are currently replacing the firewalls so no need to upgrade.

0 Kudos
Tal_Paz-Fridman
Employee
Employee

Hi Miguel,

 

I would like to try and assist you with the upgrade failure:

Can you share additional information:

1) Path is R80.10 to R80.30, correct?

2) Configuration - Security Management Server or Multi-Domain?

3) Can you send a zipped file of the /opt/CPInstLog?

 

You are welcome to contact me directly at tfridman@checkpoint.com

 

Best wishes

Tal

MikeB
Advisor

Thank you for your response and intention to help us Tal_Paz-Fridman. I will send you an email shortly
0 Kudos
Kaloyan_Kirchev
Contributor

Hello,

A customer have the same problem. We are trying to upgrade Smart 1 405(which is only SMS) R80.10 to R80.30.

Absolutely the same issue. Two A/S FWs are 4600 appliances(8GB RAM) now with 80.10 they also should be upgraded after management.

BUT till now without any success. 😞

0 Kudos