Unable to uninstall HCP

[anhht4]

Dear all,

I'd like to uninstall hcp on our SMS but it resists to go away...I have tried this command :

autoupdatercli revert-completely hcp

And log showing: 

*N* %09-12 15:45:41% : Script /var/log/AutoUpdater/metadata/HealthCheck_Point/hcp/hcp_AutoUpdate/73/product_scripts/hcp_pre_revert.sh output:
[LOG] - Removing HCP rpm
[LOG] - Previous version of HCP was found [/opt/HealthCheckPoint/last_version/hcp-1-592042.rpm], installing it

*N* %09-12 15:45:41% : Revert succeeded for component hcp
*N* %09-12 15:45:41% : ----------------------------------------------------------------------

But hcp -v still showing:

[Expert@sms-checkpoint:0]# hcp -v
HCP RPM was installed manually
HCP RPM Build: hcp-1-592042.i386

SMS Version: HOTFIX_R81_20_JUMBO_HF_MAIN Take: 53

Would you please help advise?

Many thanks in advance!

BR,

Andy

[Tal_Paz-Fridman]

Hi Andy,

Can I ask why you're trying to uninstall it?

[Lesley]

Indeed if you remove this it could impact the progress with TAC tickets.

Most of the time engineers need a HCP report from the setup to start the ticket. 

[the_rock]

Thats indeed true.

[JozkoMrkvicka]

Maybe because someone decided that HCP is running every 6 hours by default starting from HCP Update 17 - Take 70. Not saying it is causing CPU spikes which is supposed to be fixed in HCP Update 18 - Take 73.

[the_rock]

I would try remove all the files in /var/log/hcp dir and see if that helps.

Andy

[JozkoMrkvicka]

Have you tried to run "autoupdatercli revert-completely hcp" more times ? I can imagine that only latest version of HCP was uninstalled, not very first version. Each Jumbo can have newer version of HCP.