Unable to uninstall HCP

[anhht4]

Dear all,

I'd like to uninstall hcp on our SMS but it resists to go away...I have tried this command :

autoupdatercli revert-completely hcp

And log showing: 

*N* %09-12 15:45:41% : Script /var/log/AutoUpdater/metadata/HealthCheck_Point/hcp/hcp_AutoUpdate/73/product_scripts/hcp_pre_revert.sh output:
[LOG] - Removing HCP rpm
[LOG] - Previous version of HCP was found [/opt/HealthCheckPoint/last_version/hcp-1-592042.rpm], installing it

*N* %09-12 15:45:41% : Revert succeeded for component hcp
*N* %09-12 15:45:41% : ----------------------------------------------------------------------

But hcp -v still showing:

[Expert@sms-checkpoint:0]# hcp -v
HCP RPM was installed manually
HCP RPM Build: hcp-1-592042.i386

SMS Version: HOTFIX_R81_20_JUMBO_HF_MAIN Take: 53

Would you please help advise?

Many thanks in advance!

BR,

Andy

[Tal_Paz-Fridman]

Hi Andy,

Can I ask why you're trying to uninstall it?

[Lesley]

Indeed if you remove this it could impact the progress with TAC tickets.

Most of the time engineers need a HCP report from the setup to start the ticket. 

[the_rock]

Thats indeed true.

[JozkoMrkvicka]

Maybe because someone decided that HCP is running every 6 hours by default starting from HCP Update 17 - Take 70. Not saying it is causing CPU spikes which is supposed to be fixed in HCP Update 18 - Take 73.

[Amir_Senn]

If this is the issue, you offered the better solution to removal - installing latest take should solve the issue.

I think that the schedule is a good idea, it executed another code as part of the tests that caused the spike AFAIK so I won't put the fault on HCP itself.

[anhht4]

Yes, I tried to update take 73, it did change but the build version stay the same. Also tried reboot SMS few times...

Please advise...

[anhht4]

Yes, you got me, we have dozens of Spark spinning up with High Mem usage and having S2S connection issue intermittently. I tried to update HCP to Take 73 as you wrote but when check the hcp -v it's still showing the same version as before.

[Amir_Senn]

Issue is solved for T73 AFAIK so this might have another root cause.

You can try sk182491 , it might solve the issue if indeed it's the HCP.

If all else fail and you really want to remove you can try "autoupdatercli disable hcp". Might solve your issue of removing it

[Amir_Senn]

Did my suggestion solved your issue?

[the_rock]

I would try remove all the files in /var/log/hcp dir and see if that helps.

Andy

[anhht4]

Thanks for advice...yes I will try later today.

[JozkoMrkvicka]

Have you tried to run "autoupdatercli revert-completely hcp" more times ? I can imagine that only latest version of HCP was uninstalled, not very first version. Each Jumbo can have newer version of HCP.

[anhht4]

I ran at least 3 times and reboot the box 2 times 😞