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Martin_Valenta
Advisor
Jump to solution

URL and Application blade issues

We had issues with app control and url filtering blade today and this fixed our issues per recommendation from TAC..

 

cd $FWDIR/appi/update/
curl_cli -O http://secureupdates.checkpoint.com/appi/v4_0_1/gw/appi_db.C.tmp
mv appi_db.C.tmp appi_db.C
fw load_sigs

40 Replies
Mor_Himi
Employee Alumnus
Employee Alumnus

That is part of our RCCA, I will share more info early next week in this regard

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Martin_Valenta
Advisor
Was the RCCA completed? Thanks
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RickLin
Advisor
Advisor

One of my customer had the same issue from yesterday.

Until now ...  

 

1.jpg2.jpg3.jpg

 

 

 

 

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Mor_Himi
Employee Alumnus
Employee Alumnus

Can you share his GW APPI Version file?

cat $FWDIR/appi/update/Version

 

Can you also explain a bit what he is experiencing?

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RickLin
Advisor
Advisor

My customer told me he don't change any configuration.

Yesterday is work fine. 

But everything go wrong today.

Traffic was not match the right rule .

Yesterday match rule is 3.2.2

Because Firewall can identify the right application activity .

4.jpg

 

Today match rule 3.2.3.

That is clean up rule.

 

5.jpg

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Mor_Himi
Employee Alumnus
Employee Alumnus

Hi,

 

Unfortunately I don't see the images, can you post them to an online service?

Did you verify he has the updated online package?

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RickLin
Advisor
Advisor

I already update my previous post.

 

I find my another R80.10 customer have the same issue.

2.jpg

You can saw that there are seldom Application Control Logs today.

 

1.jpg

 

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Mor_Himi
Employee Alumnus
Employee Alumnus

Can you ask the customer to run "fw load_sigs" on the gw and see if it is resolved?

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RickLin
Advisor
Advisor

Yes. I already do it myself.

Indeed, it is resolved.

I need to login each my customer security gateway to check it and do it.

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Mor_Himi
Employee Alumnus
Employee Alumnus
10x for the update.
0 Kudos
RickLin
Advisor
Advisor

Yesterday event will make traffic statistic data inaccuracy.

1.jpg 

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