Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
SubZer0
Contributor
Jump to solution

SmartView error ref id 7862F065

When visiting SmartView through the browser, I got the following error: error ref id 7862F065

Screenshot 2024-09-12 160828.png

If I go to SmartConsole under Logs&Monitor in New Tab, I get this error: HTTP ERROR 500

Screenshot 2024-09-12 160917.png

Has anyone encountered a similar error?

I also noticed that it no longer shows me hits in the open Logs tab, although it does display logs. I tried with evstop/evstart.

0 Kudos
1 Solution

Accepted Solutions
G_W_Albrecht
Legend Legend
Legend

I would like to share with you that R&D knows about this issue and will resolve it in the upcoming R81.20 JHF Take.

To get a HF before the new Jumbo is released, ask TAC for ReportingServer_HOTFIX_R81_20_JUMBO_HF_590_MAIN_GA_FULL.tar

Unfortunately, the HF has not been integrated into R81.20 JHF Take 89 as we can see in R81.20 Jumbo Hotfix Accumulator -> List of All Resolved Issues and New Features in R81.20 Jumbo Hotf... , the fix "PMTR-107206 / PRJ-57421" has not been integrated yet.

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

View solution in original post

(1)
30 Replies
the_rock
Legend
Legend
0 Kudos
SubZer0
Contributor

I check httpd2-smartview.conf but it looks fine. Also I try reboot, evstop/start and cpstop/start.

0 Kudos
the_rock
Legend
Legend

I have clean file from working mgmt, R81.20, so can send it if needed, as I cant attach it here.

Andy

0 Kudos
SubZer0
Contributor

Yes, please if you can.

0 Kudos
the_rock
Legend
Legend

shoot me your email in private message and we can connect that way. I cant sadly attach the file here, does not let me.

Andy

the_rock
Legend
Legend

Just emailed it.

Andy

0 Kudos
SubZer0
Contributor

Thnaks, for the file. I check and is the same I also replaced and didtn solvd the problem. I also do cpstop/start when I replaced the file.

0 Kudos
the_rock
Legend
Legend

Just for the context, can you run below commands on the expert mode of the mgmt ssh and send them please.

Andy

$FWDIR/scripts/./cpm_status.sh

cpwd_admin list

api status

0 Kudos
SubZer0
Contributor

Sure.

api status is SUCCESSFUL

Screenshot 2024-09-12 222330.png

$FWDIR/scripts/./cpm_status.sh
Check Point Security Management Server is running and ready

0 Kudos
the_rock
Legend
Legend

Hm, looks right, so definitely something with smartview broken. Not sure brother, sorry. Maybe call TAC and see if they can diagnose it better via remote. I would recommend to run cpm doctor if you can and see if it gives any clues.

Andy

[Expert@CP-MANAGEMENT:0]# cd /opt/CPsuite-R81.20/fw1/scripts/
[Expert@CP-MANAGEMENT:0]# ./run_cpmdoc.sh

 

 

0 Kudos
Amir_Senn
Employee
Employee

Hi,

Can you share if you have done an operation that caused this? JHF/upgrade?

Kind regards, Amir Senn
SubZer0
Contributor

Yes, a month ago I updated from R81.20 Take 26 to Take 76. However, the issue appeared a few days ago.

0 Kudos
Amir_Senn
Employee
Employee

Looking into it.

 

Can you share if you have SmartEvent on your environment? If so, dedicated server or on MGMT itself?

MGMT itself has other blades? such as compliance for example?

Kind regards, Amir Senn
0 Kudos
Tal_Paz-Fridman
Employee
Employee

There were many fixes related to SmartView between these two JHF takes so testing it after the uninstall of JHF 76 would helpful, if that is something that you are able to check.

0 Kudos
G_W_Albrecht
Legend Legend
Legend

We have a CP ticket for a customer facing the same issue on R81.20 JT 79. First suggested solution attempt was:

- uninstall JT

- look if the issue is resolved

- if yes, install JT 84

This did not work for our customer, though...

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
Amir_Senn
Employee
Employee

Can you share if he has SmartEvent/Compliance?

Kind regards, Amir Senn
SubZer0
Contributor

Sure. We have SmartEvent Server and SmartEvent Correlation Unit but we dont have Compliance blade.

 

0 Kudos
the_rock
Legend
Legend

Hey brother,

Did you open TAC case for this yet?

Andy

SubZer0
Contributor

Yes. I open TAC case today. I think that Apache is problem. We will see..

Thnaks for your help!

0 Kudos
the_rock
Legend
Legend

That certainly makes sense to me...let us know what they say.

Andy

0 Kudos
the_rock
Legend
Legend

Hey brother,

Can you check if below sk might apply to you?

Andy

https://support.checkpoint.com/results/sk/sk167653

0 Kudos
G_W_Albrecht
Legend Legend
Legend

Uninstall of JT - 79 as well as 84 . resolved the issue. TAC is working...

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
the_rock
Legend
Legend

So what jumbo is customer on atm?

Andy

0 Kudos
SubZer0
Contributor

R81.20 Jumbo Hotfix Take 84.

0 Kudos
G_W_Albrecht
Legend Legend
Legend

I would like to share with you that R&D knows about this issue and will resolve it in the upcoming R81.20 JHF Take.

To get a HF before the new Jumbo is released, ask TAC for ReportingServer_HOTFIX_R81_20_JUMBO_HF_590_MAIN_GA_FULL.tar

Unfortunately, the HF has not been integrated into R81.20 JHF Take 89 as we can see in R81.20 Jumbo Hotfix Accumulator -> List of All Resolved Issues and New Features in R81.20 Jumbo Hotf... , the fix "PMTR-107206 / PRJ-57421" has not been integrated yet.

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
(1)
the_rock
Legend
Legend

Thanks for sharing @G_W_Albrecht 

0 Kudos
SubZer0
Contributor

TAC provided me with a fix. After the installation, the issue was resolved. Thank you all for your cooperation.

the_rock
Legend
Legend

Awesome news man!

Andy

G_W_Albrecht
Legend Legend
Legend

And we have now sk182732: "After updating the JHF Take, we cannot open SmartView"

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events