SmartEvent Renew License

[kmoc]

Hi

We have MDS license with SmartEvent and Compliance which was not used so far.
I've installed SmartEvent server to validate these features and it worked for some time.
We were renewing our contract last time and I updated licences.
But since that time I can't see any reports, but message to Renew License (see attachment).

Is this because of problem with license on MDS, or it is SmartEvent server license issue?

It worked even after temporary license expiration on the SmartEvent server.

Krzysztof

[PhoneBoy]

You need a license for SmartEvent to use its features (which includes reports).

[kmoc]

Thanks for the response, but I wanted to know which component license is missed. I guess it was about license on SmartEvent server.

Today I think I got the final answer when reinstalling SmartEvent server.
This message disappeared, but when selecting any report I had no data.

After complete installation I got the reports back.

thanks a lot

Krzysztof