SmartConsole cannot connect to the standalone

[jimmychuang]

I have a standalone device at a branch office connected to the head office via a site-to-site VPN, with confirmed internal network connectivity between both locations. I can access GAIA via HTTPS, but SmartConsole cannot connect to the standalone device. What could be the issue?

[AkosBakos]

Hi @jimmychuang 

Here you can find the ports: https://support.checkpoint.com/results/sk/sk52421

The SmartConsole traffic is allowed?

Akos

[G_W_Albrecht]

Are there no drops in the logs when trying to connect ?

[the_rock]

Can you run output of below 3 commands from expert mode and send the output please?

Andy

Commands:

cpwd_admin list

api status

cd $FWDIR/scripts; ./cpm_status.sh

[Tal_Paz-Fridman]

I would start with basic aspects:

Administrator defined properly (cpconfig)

GUI Clients defined properly (cpconfig)

Check that the policy is not the issue by unloading it if possible (fw unloadlocal)

Try connecting from a host in the same network or branch

Check if Web SmartConsole can connect properly