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Bernardes
Contributor

SmartConsole R80.40 crashes when opening a Gateway Cluster object

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Hello Partners!

I'm having a problem with the SmartConsole, the session crashes when I open a gateway cluster object and report an error (attached images). This problem occurs on any pc that access smartconsole.

The error image and report chash files was attached.

Thank you!

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1 Solution

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the_rock
Champion
Champion

I would install latest build as per below:

https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40_SC/R80.40/Build_433.htm

IF that does not solve the issue, try cpstop/start and/or reboot, if same problem, I would get TAC to debug it and see whats going on.

Andy

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5 Replies
PhoneBoy
Admin
Admin

Please open a TAC case for this.

the_rock
Champion
Champion

Latest build of smart console?

Bernardes
Contributor

R80.40 SmartConsole B398

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the_rock
Champion
Champion

I would install latest build as per below:

https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40_SC/R80.40/Build_433.htm

IF that does not solve the issue, try cpstop/start and/or reboot, if same problem, I would get TAC to debug it and see whats going on.

Andy

(1)
Bernardes
Contributor

Thank you! The new smart console build solved the problem!