Smart Console automatic upgrade fails

[mlinzer]

Smart Console automatic upgrade fails all the time.

When I click on the "Update" icon in the menu bar, i get a popup saying "Update Downloaded, Install Pending", which then switches immediately to "Update Available, Download Pending".

When i choose "Check for Updates" manually from the menu, an xml file is created in C:\ProgramData\Check Point\SmartConsole R81.10 that indicates:

<LastUpdateError>Package validation failed</LastUpdateError>

How can i get automatic updates working on my PC?

Thanks,

Moshe

[the_rock]

I personally never had that issue, so things to check:

-see if it happens with other users?

-does it happen ONLY on your PC or other PCs as well?

-did you try uninstall/reinstall smart console?

-if you can, maybe try reboot mgmt server and see if issue persists

Andy

[mlinzer]

the problem is only on my PC as far as i can tell. i can update from another machine. But how can i fix it on my PC?

[Chris_Atkinson]

Have you tried uninstalling and reinstalling the current take of the client on your machine to see if the issue persists?

[the_rock]

Ok, then just try what we mentioned...uninstall/reinstall smart console on your PC and test.

Andy

[mlinzer]

OK, I uninstalled and reinstalled the previous take, now a new version is being offered, but the install does not succeed. same situation as the original question. what else can be done to troubleshoot? This occurs on a Windows 11 PC.

[the_rock]

Very odd, I find...I can tell you I have that issue in S1C portal, but never on regular smart console.

Andy