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Smart Console R80.30
Has anyone upgraded from R80.20 to R80.30 and experienced the inability to log into Smart Console with R80.30? I can log into this when its "Read Only", but every time we attempt to log into the management console or gateway with our regular credentials , the only error the client gives off is "An internal error has occurred" … We have tried this on at least 3 different machines, same result.
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Hi @dappleton
Install the latest R80.30 JHF and install the latest SmartConsole (suitable for the JHF)
sk116380 - Jumbo Hotfix Accumulator for R80.10 (R80_10_jumbo_hf)
If that does not help open a TAC case.
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Hello,
I will try and help you find what's causing this.
Can you please send the cpm.elg file from the point you start the login process?
It's located in $FWDIR/log
You can just tail it during the login [tail -f $FWDIR/log/cpm.elg] and send the relevant output.
Also please update if installation of the JHF helped.
My email address is tfridman@checkpoint.com
Thank you
Tal