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pfinksai
Participant
‎2022-06-01 12:07 AM

Smart Console Connection disconnected

Hi All,

 

While accepting permissions from different vlans in smart console, the connection is disconnected. There is no such problem when connected via the same Vlan. I request your help in this matter. The issue has been opened to TAC. I'm also curious about your opinions.

 

Thank you. 

 
 

checkmates.jpg

 

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3 Replies
Ruan_Kotze
Advisor
‎2022-06-01 02:06 AM

Hi There,

Is 10.10.11.2 your SMS?  If you don't have reliable connectivity to (as evidence by the ping drops) then I guess that will be reflected in SmartConsole disconnecting.

Or are you referring to drops happening when you install policy?  In that case have a look at connection persistence

pfinksai
Participant
‎2022-06-01 03:32 AM
In response to Ruan_Kotze

Hi,

Yes 10.10.11.2 SMS. The policy does not occur after printing. In general, this error is received everywhere when a connection is provided over a different vlan. Smartconsole or ssh all break. Why is this unreliable?

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the_rock
Champion
Champion
‎2022-06-01 06:51 AM
In response to pfinksai

You may need to do some captures and look at the logs when issue is there. Its hard to assume just based on the info you gave.

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