Smart Console Connection disconnected

[pfinksai]

Hi All,

While accepting permissions from different vlans in smart console, the connection is disconnected. There is no such problem when connected via the same Vlan. I request your help in this matter. The issue has been opened to TAC. I'm also curious about your opinions.

Thank you. 

[Ruan_Kotze]

Hi There,

Is 10.10.11.2 your SMS?  If you don't have reliable connectivity to (as evidence by the ping drops) then I guess that will be reflected in SmartConsole disconnecting.

Or are you referring to drops happening when you install policy?  In that case have a look at connection persistence

[pfinksai]

Hi,

Yes 10.10.11.2 SMS. The policy does not occur after printing. In general, this error is received everywhere when a connection is provided over a different vlan. Smartconsole or ssh all break. Why is this unreliable?

[the_rock]

You may need to do some captures and look at the logs when issue is there. Its hard to assume just based on the info you gave.